At White Fox Wear, we want you to be fully satisfied with your purchase. If for any reason you are not, our Refund and Exchange Policy outlines the steps you can take to initiate a return or exchange.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, unwashed, and in their original condition with all tags attached.
  • Certain items, such as sale items, gift cards, and personal care items, are non-refundable.

Please note: Items that show signs of wear, damage, or alterations may not be accepted for return.

2. Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved:

  • Refund to Original Payment Method: Refunds will be processed to the original payment method within 5-7 business days.
  • Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

3. Exchange Policy

If you need a different size or color, we offer exchanges on eligible items within 30 days of the purchase date:

  • To initiate an exchange, contact us at support@whitefoxwear.com with your order number and details of the exchange request.
  • Exchanges are subject to stock availability. If the requested item is unavailable, we will process a refund instead.

4. How to Initiate a Return or Exchange

  1. Contact Us: Email support@whitefoxwear.com with your order number and reason for return or exchange.
  2. Return Authorization: Our support team will review your request and provide you with instructions for shipping the item back.
  3. Return Shipping: Pack the item securely and ship it to the address provided by our support team. We recommend using a trackable shipping service as White Fox Wear is not responsible for items lost in transit.

5. Defective or Incorrect Items

If you receive an item that is defective or incorrect, please reach out to us within 7 days of receipt. We will arrange for a replacement or a full refund, including shipping costs. Please provide photographs and a description of the issue to expedite the process.

6. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or clearance items
  • Gift cards
  • Personal care items (e.g., face masks)

7. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please check with your bank or credit card company as processing times may vary. If you still have not received your refund, contact us at support@whitefoxwear.com.

8. Changes to This Policy

White Fox Wear reserves the right to update or modify this Refund and Exchange Policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the modified policy.

Contact Us

For any questions or concerns about our Refund and Exchange Policy, please reach out:

White Fox Wear
Email: support@whitefoxwear.com
Website: https://whitefoxwear.com